From personal experience, Netflix is a good deal more stable (and reliable) on cellular devices, TVs, game consoles, and streaming apparatus. Utilizing Netflix on a computer–through an app or a web browser–is an entirely different ballgame. More often than not, random and occasional error messages ruin the web streaming experience.
Netflix mistakes come in variations, each with its exclusive codes, causes, and solutions. When you get an error message whilst seeing articles on Netflix, the movie streaming supplier is telling you that there’s a problem somewhere. Maybe with your online connection, your Netflix account, subscription status, etc..
In this guide, we will walk you through seven ways to fix Netflix error code F7701-1003. But first, a brief explanation of what the error means and its triggers.
What Causes the Netflix Error F7701-1003
In the instance of the Netflix error F7701-1003, it’s an indication of a issue with your browser’s Widevine Content Decryption Module (CDM).
The Widevince CDM is a element of your browser which lets you perform copyrighted content protected from the Digital rights management (DRM) system. Movies and shows that you see on Netflix are DRM-protected. Therefore, if Netflix is having difficulties communicating with your browser’s Widevince decryption module, the error code F7701-1003 pops up.
Basically, Netflix would like to make sure you can not replicate or reproduce contents that you are watching through your browser. Proceed to the next section to learn how to eliminate this error.
How to FIX Netflix Error Code f7701-100
From our investigations we discovered that the error code f7701-1003 is odd to Netflix users streaming content through Mozilla Firefox–both on Windows and Mac computers. We have barely seen any Chrome or Microsoft Edge users that have encountered this matter.
The solutions below are applicable to both Windows and Mac users.
1-See the Netflix Tab
If you haven’t refreshed the Netflix tab, you ought to. Click the refresh button beside the address bar or simply press F5 on your keyboard. Proceed to the next solution if Netflix proceeds to exhibit the error code even though several tab refresh.
2- Force Quit Firefox
You will experience this problem if Firefox is temporarily shaky or malfunctioning. Force-stopping the browser and beginning it afresh may help fix the problem. Before you do so, however, make sure you save any ongoing work you’ve opened in different tabs so you do not eliminate anything important.
To force quit Firefox on Windows, start the Task Manager (Ctrl + Shift + Esc), click on Firefox, and click on End Task. Relaunch Firefox and assess whether you’re able to watch Netflix with no error.
On Mac, open Firefox and use the Shift + Option + Command + Escape keyboard shortcut to immediately force-quit your browser. Relaunch Firefox and check when you’ve got error-free accessibility to Netflix.
- Enable Firefox Cookies
If the Netflix error F7701-1003 still occurs at intervals, assess that Firefox is not blocking websites’ (especially Netflix’s) cookies.
Open Firefox’s menu and go to Options (for Windows) or Preferences (for Mac) > Privacy & Security. From the’Improved Tracking Protection’ section, select Custom.
Uncheck Cookies and click the Reload All Tabs button.
Return to the Netflix tab and check whether you’re able to now stream pictures.
- Close or Hide Personal Browsing
We’ve mentioned earlier that Netflix requires cookies to offer you a smooth loading experience. You might be unable to view content if you are accessing Netflix on Firefox via a Private or Incognito window. That is because Firefox deletes cookies in incognito mode.
When there’s a purple mask in the top-right corner of Firefox, you are obtaining Netflix via a personal window.
Simply close Firefox and reopen it generally. That should correct the problem.
- Re-Enable Digital Rights Management (DRM) on Firefox
Though Firefox affirms the Digital Rights Management (DRM) content protection standard, you might encounter the F7701-1003 mistake on Netflix in case the attribute is switched off. Open Firefox, Click the hamburger menu , and choose Preferences (for Mac) or Alternatives (for Windows).
Scroll through the General section and make sure’Perform DRM-controlled articles ‘ is assessed. You can uncheck the option and tick it again.
Reopen or reload the Netflix tab and check whether now you can watch content without interruption.
- Update Firefox’s Widevine Content Decryption Module
In addition to the above, you should also make sure Firefox’s content protection module is up-to-date. Here is how to get it done on a Windows PC:
- Launch Firefox and go to the Plugins page with the Command + Shift + A dictionary (for Mac) or Control + Shift + A (for Windows).
- Instead, click the menu icon and choose Add-ons.
Go to the Plugins section and click on Widevine Content Decryption Module provided by Google Inc..
Click the equipment icon in the top-right corner and Choose Check for Upgrades.
Firefox will download and install an update to the plugin when there is one available. Otherwise, the browser will show a ‘No updates found’ message.
- Update Firefox
It is typical for Firefox (or even a number of its attributes ) to malfunction if it isn’t up-to-date, or if you’re yet to install the latest version of the browser on your device. Should you use a Mac, start the browser, then select Firefox in the menu bar, and select About Firefox.
Firefox will check for available updates and download them. Wait for Firefox to get the upgrade and click on the Restart to Update Firefox button to proceed.
For Windows users, click the menu icon and go to Options > General > Firefox Updates and click on Restart to update Firefox.
Try Netflix again when Firefox comes back on and check if that fixes the error f7701-1003.
Last Resort: Refresh Firefox
If the Netflix error code f7701-1003 persists after trying all of the recommended solutions above, you may have to restore Firefox to default preferences. That will get rid of the problematic components, malicious add-ons and revive the browser’s performance. To reset Firefox, Choose the menu icon and go to Assist > Troubleshooting Information > Refresh Firefox.